HELP CENTRE
Frequently Asked Questions
Clear answers about cover, claims and immediate relief.
Cash relief is typically transferred within 24 hours of notification, once basic policy verification is complete.
Up to 14 family members — including extended family — on our Family Royal plan.
No waiting period for accidental death. Natural death waiting periods range from 0 to 6 months depending on the plan.
Yes — across South Africa and the broader SADC region (Zimbabwe, Mozambique, Lesotho, Swaziland and more).
Call our 24/7 line on 069 847 5759, submit the death certificate and ID, and we handle the rest.
Absolutely — your plan can be upgraded at any time, with new benefits taking effect from the next premium cycle.
Yes. The Royal Memorial Funeral Services is an Authorised Financial Services Provider.
Yes — included in Platinum and Family Royal plans, available as an add-on for others.